Aviso de Privacidad

Privacy Notice

Identity and address of the responsible party

SWANK, operated by SWANK Muebles y Decoracion SA de CV, with address at Ave. Elias Zamora Verduzco 2360 Manzanillo Colima 28869, is responsible for the processing of personal data that it collects from its clients, prospects, users and visitors of the website swank.mx.

Personal data that we may collect

We may collect personal identification, contact, billing, delivery and transactional data, including but not limited to full name, email address, telephone number, home address, billing information, order-related information, purchase history, service preferences and any information that is voluntarily provided to us through forms, email, WhatsApp, social media or any other means of contact.

SWANK does not intentionally collect sensitive personal data for the ordinary operation of the site.

Primary purposes of the treatment

The personal data we collect will be used for the following purposes necessary for the legal and commercial relationship with the data subject:

Process purchases, payments, orders, deliveries, exchanges, returns, warranties and clarifications

Follow up on contact requests, quotes, appointments, inquiries, and customer service.

Issue receipts, invoices and documentation related to the purchase

Coordinate logistics, coverage, delivery, installation, or services related to the purchased products

To comply with applicable legal, contractual, tax and administrative obligations

Secondary purposes

Additionally, and subject to applicable law, we may use certain contact details to send communications about news, collections, promotions, editorial content, cart reminders, sales follow-up, or SWANK marketing campaigns.

If you do not wish your personal data to be processed for these secondary purposes, you may request this at any time by writing to [privacy email].

Data transfers

SWANK may share personal data only when necessary to fulfill the purposes described in this notice, including payment providers, technology platforms, messaging services, logistics, web hosting, analytics, billing, customer service or any third party that participates directly in the operation of the service, always under reasonable confidentiality and protection measures.

We may also disclose personal data when there is a legal obligation or a valid request from a competent authority.

Means to limit the use or disclosure of data

The data subject may at any time request the limitation of the use or disclosure of their personal data for secondary purposes, as well as request to unsubscribe from promotional communications, by writing to hola@swank.mx

Use of cookies and similar technologies

The swank.mx website may use cookies, pixels, tags, and similar tools to enhance the browsing experience, remember preferences, analyze usage behavior, measure site performance, and support advertising and remarketing campaigns.

Users can modify their browser settings to limit or block these technologies, although some site functions may be affected.

ARCO rights

The data subject has the right to access their personal data, rectify it if it is inaccurate or incomplete, cancel it when they consider that it is not required for the stated purposes, as well as oppose its processing for specific purposes, in accordance with applicable legislation.

To exercise any of these rights, the data subject must send a request to [privacy email], indicating at least their full name, means of receiving a response, a clear description of the right they wish to exercise and, where applicable, the information necessary to identify the personal data with respect to which they request the exercise of the corresponding right.

SWANK will process applications within the applicable timeframes in accordance with current legislation.

Revocation of consent

The data subject may revoke any consent previously given for the processing of their personal data, in accordance with the mechanisms and exceptions provided for by applicable law. Such revocation will not have retroactive effect nor will it prevent processing necessary to comply with legal obligations or obligations arising from an existing legal relationship.

Changes to the privacy notice

SWANK may modify, update, or adjust this privacy notice at any time to reflect legal, regulatory, operational, or internal changes. Any substantial modifications will be posted on this website.

Contact

For any questions related to this privacy notice or the processing of personal data, you can write to us at hola@swank.mx